Last Updated: 10/03/2026

At Floor Lounge, we want your flooring order to reach you safely, efficiently, and on time. This Shipping & Delivery Policy explains how we process and deliver your orders.

Order Processing

Orders are processed during our regular business hours. Most in-stock products are prepared for dispatch within 5 business days after your order has been confirmed.

Orders containing products that are out of stock, made to order, or require special arrangements may take longer. If there is a significant delay, our team will contact you using the contact information provided with your order.

Delivery Time

Once your order has been dispatched, delivery generally takes 5 business days, depending on your location and the selected delivery method.

Delivery times are estimates and may vary due to:

• Product availability

• Delivery location

• Weather or unforeseen circumstances

• Courier or freight delays

• Public holidays

• Large or special-order shipments

Shipping Charges

Shipping charges are calculated based on your order, product quantity, weight, delivery location, and applicable delivery method.

Any applicable shipping charges will be communicated during the checkout or order confirmation process.

Large & Heavy Orders

Flooring products can be heavy and may require special handling or freight delivery.

For larger orders, our delivery partner may contact you to arrange a suitable delivery time. Depending on the shipment and location, delivery may be made to the curbside or another accessible delivery point.

Customers are responsible for ensuring that the delivery location is accessible and suitable for receiving the order.

Inspect Your Order

Please inspect your shipment carefully when it arrives.

If you notice visible damage to the packaging or products, please:

1. Photograph the packaging and damaged products.

2. Note the damage with the delivery driver where possible.

3. Contact info@floorlounge.com within 5days of delivery.

This helps us investigate the issue and provide an appropriate solution.

Incorrect or Missing Items

If your order contains incorrect, missing, or damaged items, please contact us as soon as possible at info@floorlounge.com with your order number and photographs where applicable.

Delivery Delays

Floor Lounge is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather conditions, natural events, strikes, or other unforeseen circumstances.

For questions about your delivery, contact:

Floor Lounge
Email: info@floorlounge.com
Phone: 123456789