Privacy Policy

Last Updated: 10/03/2026

At Floor Lounge, we respect your privacy and are committed to protecting the information you provide to us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website, contact us, create an account, or purchase our products.

Information We Collect

Depending on how you interact with Floor Lounge, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Payment and transaction information
Order and purchase history
Information you provide when contacting customer support
Website usage and browsing information
IP address and device information
Information submitted through forms, reviews, surveys, or other website features

We only collect information that is reasonably necessary to operate our business, provide our services, process orders, and improve your experience.

How We Collect Information

We may collect information when you:

Visit or use our website
Create an account
Place an order
Subscribe to our newsletter or marketing communications
Contact our customer support team
Submit a form or inquiry
Participate in promotions or surveys
Interact with our website through cookies or similar technologies

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments
Respond to your questions and requests
Provide customer support
Manage your account
Improve our website, products, and services
Send transactional communications
Send marketing communications where permitted and where you have provided appropriate consent
Prevent fraud and protect the security of our website
Comply with applicable legal and regulatory requirements

Payment Information

Payments may be processed through third-party payment providers.

Floor Lounge does not intend to store complete payment card information on its own systems where payment processing is handled by a third-party payment provider.

Your payment information may therefore be subject to the privacy policy and terms of the relevant payment provider.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Understand website traffic
Improve website performance
Analyze how visitors use our website
Support marketing and advertising activities

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including providers involved in:

Website hosting
Payment processing
Shipping and delivery
Customer support
Analytics
Marketing and advertising
Website security

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, business, or website.

We do not sell your personal information as a regular part of our business.

Third-Party Websites

Our website may contain links to third-party websites or services.

Floor Lounge is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing communications
Withdraw certain consents

To unsubscribe from marketing emails, you may use the unsubscribe option provided in the communication.

For privacy-related requests, contact:

Floor Lounge
Email: info@floorlounge.com

Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: