Last Updated: 10/03/2026

At Floor Lounge, we want you to be satisfied with your purchase. If you need to return or exchange an eligible product, please review the policy below before sending anything back.

Return Period

Eligible products may be returned within 5 days of the delivery date.

To request a return, please contact us at info@floorlounge.com with:

• Order number

• Product name

• Quantity being returned

• Reason for the return

• Photographs, where applicable

Our team will review your request and provide return instructions if the item qualifies.

Return Conditions

To be eligible for a return, products must generally:

• Be unused and unopened.

• Be in their original packaging.

• Be in the same condition in which they were received.

• Include all applicable accessories or documentation.

Flooring materials that have been cut, installed, altered, damaged, or otherwise used may not be eligible for return.

Non-Returnable Items

The following products may not be eligible for return:

• Custom or made-to-order products

• Clearance or final-sale products

• Special-order products

• Opened or used products

• Products that have been cut, installed, altered, or damaged after delivery

Please confirm eligibility with our team before arranging a return.

Return Shipping

Unless the product was delivered incorrectly, damaged before delivery, or there was an error on our part, the customer may be responsible for return shipping and associated costs.

Original shipping charges may also be non-refundable.

Exchanges

If you wish to exchange an eligible product, contact us at info@floorlounge.com with your order details.

Exchange requests are subject to product availability and may be subject to additional shipping or price differences.

Damaged Products

If your product arrives damaged, please contact us within 5 days of delivery.

Please provide:

• Order number

• Photos of the damaged product

• Photos of the packaging

• Photos of the shipping label

Do not dispose of the damaged product or packaging until our team has reviewed your claim.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method within 5 business days after approval.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Important

We strongly recommend confirming measurements, quantities, colors, finishes, and product specifications before placing your order.

Flooring materials can vary slightly between production batches, and once products have been cut or installed, they may not be eligible for return.